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Source: Volkswagen Newsroom

Volkswagen
Customer Contact Experience

 

What does modernity sound like? What acoustics are behind e-Innovation? And what does a premium service for everyone sound like? We have been asking ourselves all these questions together with Volkswagen since 2019. Worldwide and in around 30 languages, we support Volkswagen in the area of Audio/Voice Service Design and provide audible innovation. 

Audible Service Experience

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Source: Volkswagen Newsroom

Anker 1

PLAY SOUND

01:27

Audio/Voice Design by comevis.com
Source: Volkswagen Newsroom, Pexels & Canva

E-Mobility + Digital Services

"What does modernity sound like? What does e-innovation sound like? And what does premium service for all sound like?
We are pleased to have found in comevis, a particularly innovative partner for our global project "E-Mobility - Customer Contact Experience" and are therefore successfully shaping our premium service audible - tangible - unique."

The project team of the Customer Interaction Center

Volkswagen AG

Project Statement

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Source: Volkswagen Newsroom

Auditive Principle & Sound Architecture

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Source: Volkswagen Newsroom

Volkswagen Voices

The international voices of Volkswagen - that is more than 30 jointly selected native speakers. For the international rollout, we can customize the voice branding to the respective market and address the specific requirements for voice and tone of voice individually and precisely.

Tone of Voice

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Source: Volkswagen Newsroom

Hybrid Service Design

Audio/voice/interaction

A.I. Content Creation offers a new way to customize the acoustic service design. Volkswagen flexibly designs the infotainment area with our "Audio it Yourself Tool". With the VAD.io Creator, short audio files can be created quickly and easily by the user in real time, without much planning, audio engineering or mixing. With over 120 voices, VAD.io Creator provides access to the best neural and classic TTS voices.

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Welcome

Menu

Infotainment

Status info 

(TTS from the VAD.io Creator)

Before case

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