AI Agents in Customer Service | Service Automation | BNP Paribas Cardif in Germany
Aktualisiert: vor 2 Tagen
BNP Paribas Cardif in Germany and comevis are expanding their existing partnership to include the field of Applied AI. The focus is on AI agents in customer service, which are intended to streamline processes and reduce the workload on teams. The initiative will begin with a joint proof of concept.
A face-to-face meeting on this topic took place at comevis’s headquarters in Kranhaus 1 in Cologne. Thomas Wurl, Head of Channel Excellence at BNP Paribas Cardif in Germany, and the comevis team discussed the next steps and the use of AI agents in customer service. 🤝
The focus is on the tangible benefits of the technology. The AI agents are designed to make processes more reliable, reduce sources of error, and noticeably ease the workload on customer service teams. This creates additional capacity for customer interactions while also unlocking potential in service and sales. 📈
“For us, it’s crucial that new technologies create tangible added value for our customers, partners, and teams. Together with comevis, we’re focusing on the use of AI agents to simplify workflows, sustainably reduce the workload on teams, and simultaneously further enhance the quality of customer interactions.”
Thomas Wurl, Head of Channel Excellence, BNP Paribas Cardif in Germany
This approach goes beyond the use of individual AI functions. The key is to integrate AI agents into existing workflows and customer interactions in a way that results in more reliable, efficient, and scalable processes. This makes service automation a concrete component of the ongoing development of existing customer service processes.
“AI agents take on tasks, thereby freeing up capacity for personal customer interactions. At the same time, processes become more reliable, and untapped potential in service and sales is realized. That is precisely where we see the strategic leverage.”
Patrick Claude Nölke, CDO & Head of Innovation, ppa., comevis
With this joint proof of concept, BNP Paribas Cardif in Germany and comevis are expanding their existing collaboration to include another area of application. Based on this, the next steps for deploying AI agents in customer service will be developed. 🚀
