IVR / Service Design
For sonorous service quality: audible and tangible, 365 days/year, 24h
Acoustic Service Design by comevis
The best phone announcements and a sonorous on-hold loop in the callflow - thanks to special sound design, voice systematics & dialogue/interaction concepts.
It is about the purely audible contact point of your company, your telephone dialog situations [announcements] and thus your auditory business card - because, as we all know, sound makes the difference.
At the heart of Dialogue Design is speech and intent recognition, also called Speech and Intent Recognition.
The caller feels:
"Here I am in good hands."
Using audible potential in customer dialogue by phone
More sonorous acoustic service designs (audio/voice)
events& announcements on the hotline
Audio Marketing & Infotainments
International Audio/Voice Rollouts
Phone - an important medium in customer communication
The image of a brand is influenced up to 91% by service quality
Announcements spoken by professional speakers and staged in terms of sound greet your callers competently, sympathetically and individually. Make effective and entertaining use of waiting times - with sales-promoting messages and up-to-date information. We provide you with full support from exploration to conception and creation to realization.
The perfect complement: our Smart Services
We integrate special service concerns of your customers into new interactive communication channels such as voice assistants and voice apps. This allows you to give your customers a callback option via an Alexa skill, for example.
3 Success factors
The success factors of sound, voice and dialog make it possible to create differentiated moods - depending on the reason for the call.
Project & customer management
Senior Consultant & large-scale project manager
Journey Managerin (audio/voice) | DACH