IVR / Service Design

For sonorous service quality: audible and tangible, 365 days/year, 24h

Acoustic Service Design by comevis

The best phone announcements and a sonorous on-hold loop in the callflow - thanks to special sound design, voice systematics & dialogue/interaction concepts.

It is about the purely audible contact point of your company, your telephone dialog situations [announcements] and thus your auditory business card - because, as we all know, sound makes the difference.

 At the heart of Dialogue Design is speech and intent recognition, also called Speech and Intent Recognition.

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Welcome

Menu

Infotainment

The caller feels:
"Here I am in good hands."

Using audible potential in customer dialogue by phone

More sonorous acoustic service designs (audio/voice)

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Seasonal

events& announcements on the hotline

Audio Marketing & Infotainments 

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International Audio/Voice Rollouts

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Phone - an important medium in customer communication

The image of a brand is influenced up to 91% by service quality

Announcements spoken by professional speakers and staged in terms of sound greet your callers competently, sympathetically and individually. Make effective and entertaining use of waiting times - with sales-promoting messages and up-to-date information. We provide you with full support from exploration to conception and creation to realization. 

 

The perfect complement: our Smart Services

We integrate special service concerns of your customers into new interactive communication channels such as voice assistants and voice apps. This allows you to give your customers a callback option via an Alexa skill, for example.

3 Success factors

The success factors of sound, voice and dialog make it possible to create differentiated moods - depending on the reason for the call.

Sound

The point is that you always hit the right note with your instruments

Voice

Tell your stories tangibly with inspiring voices

Dialogue

With audio texts and sound dialogues that are understood

Contact

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Stella Odovic

Project & customer management

Martin Edler

Senior Consultant & large-scale project manager

Celine Gorke

Journey Managerin (audio/voice) | DACH