top of page
Mall Shopping_edited.jpg
Manor Logo.png

Audible Experience



Manor is the largest department stores' group in Switzerland and welcomes its customers in the most attractive locations in the country.


The company offers a wide range of own and third-party brands in the areas of fashion, household and furnishings and has been in business for more than a hundred years.


A service with tradition, which we have transformed together into an intelligent and multilingual Audible Service Experience.

nsplsh_Manor Warenhaus Bild comevis.png

Enjoy & Play

Audible Service Experience - Design by comevis


Reference quote

Manor Davi Riccardo Bild.png

„Our omichannel strategy connects the 59 department stores with our online shop, giving our service communication a central role in the customer & user experience. Working closely with comevis, we were able to translate our requirements - efficiency, scalability and brand profiling - into a strategic and multifunctional Audible Experience. Supported by the innovative A.I. Audio/Voice tools from the C-Cloud Application Suite, we are already breaking new ground in auditory digitalisation, together with comevis.“

Riccardo Davi

Head of Customer Care - Customer Service


Audio Coding & Voice Systematic

nsplsh_Manor Warenstand Bild comevis.png

Audio Mood Logic

Audio Code-Manor EN.png
nsplsh_Manor Kasse Bild comevis.png
Human Tone of Voice Grafik.png

Audible Service Design

Audio/Voice/Interaction (CX/UX)

callflow-Manor EN.png

Welcome DE

Welcome EN

Welcome FR

Welcome IT

Menu DE

Menu EN

Menu FR

Menu IT

Infotainment DE

Infotainment EN

Infotainment FR

Infotainment IT

Rückansicht einer Frau.png

Image Source: CCEP Media Library

bottom of page