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CX Building audibly better

Strategic. Scalable. Automated.

Manor

Manor is the largest department stores' group in Switzerland and welcomes its customers in the most attractive locations in the country.

 

The company offers a wide range of own and third-party brands in the areas of fashion, household and furnishings and has been in business for more than a hundred years.

 

A service with tradition, which we have transformed together into an intelligent and multilingual Audible Service Experience.

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Enjoy & Play

Auditive Service Experience - Design by comevis

PLAY SOUND

Reference quote

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„Our omichannel strategy connects the 59 department stores with our online shop, giving our service communication a central role in the customer & user experience. Working closely with comevis, we were able to translate our requirements - efficiency, scalability and brand profiling - into a strategic and multifunctional Audible Experience. Supported by the innovative A.I. Audio/Voice tools from the C-Cloud Application Suite, we are already breaking new ground in auditory digitalisation, together with comevis.“

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Riccardo Davi

Head of Customer Care - Customer Service

Manor

Audio Coding & Voice Systematic

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Audio Mood Logic

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Service Experience

AI Agent Experience, Hotline & Conversational Design

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Welcome DE

Welcome EN

Welcome FR

Welcome IT

Menu DE

Menu EN

Menu FR

Menu IT

Infotainment DE

Infotainment EN

Infotainment FR

Infotainment IT

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Image Source: CCEP Media Library

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