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The answers to your questions about the "Auditive Experience" (brand, sales, service)

  • Why can A.I. based tools and applications help us?
    Audio is more relevant than ever before and at all digital touchpoints. In order to maximise the potential of the sonic branding strategy, it is therefore particularly important to work quickly, individually and easily. Our applications from the C-Cloud combine precisely these aspects.
  • What exactly is the C-Cloud? Which tools and applications are available?
    The C-Cloud consists of so-called applications that make sound branding and audio marketing easy to use, customised and really smart with the help of artificial intelligence and deep learning algorithms. Click here for our tools
  • Will you be introduced to the tools?
    We naturally offer an introduction to our tools and applications, explaining all the important aspects so that you can successfully realise your projects.
  • What does VADio mean?
    VADio is a comevis creation and the abbreviation for: V-oice, A-audio D-dialogue I-nput O-utout.
  • What does the VADio Tracker do?
    The VADio Tracker is the A.I. multitool for customised audio analysis. There are three different trackers, each focussing on different aspects. 1. Vadio Tracker "Sustainbaility": Checks which sounds strengthen your strategic communication in the area of sustainability. 2. Vadio Tracker "Brand": Checks whether the sounds used are still "on brand" or already "off brand". 3. Vadio Tracker "Campaign": Checks the activation potential of your audio/voice communication and creates reach. Find out more here
  • What does the VADio Library Profiler do?
    With a collection of many sound elements, it is not always easy to find the right sound. The Library Profiler brings order to the sound clutter and helps you find the perfect sound for your project using intelligent filter options. We offer 3 different profilers: 1. VADio Profiler "Brand-Templates": The right templates for your common formats. This ensures that the most suitable template is always found and the Auditive Experience reaches the next level much more easily. 2. VADio Profiler "Social Media": The high-performance "toolbox" for content creation to create a brand-compliant Audible experience on all social media channels. 3 VADio Profiler "Custom": The central location for all your audio assets. From sound effects to music, individual tracks and templates, everything is implemented. Find out more here
  • What does the VADio Creator do?
    The VADio Creator makes it quick and easy to create audio files without any major planning, audio engineering or mixing. There is a huge selection of voices and languages (neural and TTS). Find out more here
  • What does the VADio Secretary do?
    The VADio Secretary facilitates the transcription of audio into text. Tedious typing is now history. The transcripts are flawless and grammatically correct. Find out more here
  • When is the C-Cloud suitable for me and my area of responsibility?
    The comevis Application Suite from the C-Cloud offers globally unique tools for brand/marketing, innovation/service managers. These tools offer great benefits in the areas of analysis, tracking, content management and audio/voice real-time generation.
  • What does VADio Track Separation do?
    With VADio Track Separation, end products can be edited in their individual audio/voice elements. Voice over corrections, instrument swaps or musical remixes or refreshes are therefore no longer a problem.
  • Are the tools in the C-Cloud suitable for beginners?
    The tools follow the idea of the DIY service, which is why they are specially designed for ease of use and are therefore absolutely suitable for beginners. We also offer a comprehensive introduction to the tools.
  • What services does comevis offer?
    We offer a comprehensive portfolio with an extensive range of services from entry-level to premium auditory solutions.
  • What is the difference between Level 1 and Level 2 projects and how long does the realisation take?
    Level 1: Exciting entry-level package solution with pragmatic implementation. Typically 6-8 weeks. Level 2: Larger projects in which a comprehensive and customised sound strategy is developed, with a typical duration of 2-3 months. Of course, faster realisations are also possible.
  • We need international voice recordings. Does comevis offer voice recordings in all languages?
    We have a large network of internationally active voice talents (native speakers). Managing multilingual projects is one of our core competences. In our case section there are several sound samples from global brands, including Bosch, DB Schenker, Swisscom and Deutsche Post DHL.
  • We need support in formulating optimised audio textures, can this be booked separately?
    We are happy to help you develop new audio textures. With our many years of experience, we always support the creative implementation of new formulations in order to harmoniously merge sound and dialogue.
  • What does Auditive Experience mean?
    Auditive Experience focusses on the extent to which your brand is tangible and can be experienced. The aim is to take the audible customer journey to the next level with AI-based control. The result leads to impact and reach optimisation. Tech potential is also recognised early on and can be implemented easily and safely.
  • What does DXS mean in terms of audio?
    Audio/Voice Digital Experience Services (DXS) refers to the provision of services and solutions that help organisations create an outstanding digital experience for their customers and users across audio and voice channels. This can include designing and developing audio and voice-based products and applications, optimising audio and voice interactions, creating content for audio and voice channels, analysing and optimising the audio and voice user experience and assisting with digital transformation. These services can help organisations improve their audio and voice communication with customers and users and increase their satisfaction.
  • What does TTS (text-to-speech) mean?
    Text-to-speech (TTS) is a technology in which computer texts are converted into spoken language by using circuits and algorithms to translate the words and sentences of a text into human speech output. This can be realised by means of synthetic voices or by using recorded voices. TTS systems are used in a variety of applications, including training, navigation systems, translation services and assistance systems.
  • What is speech synthesis?
    Speech synthesis refers to the process of computer-generating human-like speech from text or other speech data without resorting to recorded speech. This is done by using algorithms that replicate the phonetic, prosodic and melodic structure of speech. This often involves the use of synthetic voices consisting of sound models and sound libraries.
  • What is customer experience (CX)?
    Customer experience (CX) refers to the totality of all experiences that a customer has with a company, a brand or a product. This includes both direct interactions with the company (e.g. through the purchase of a product or the use of a service) and indirect experiences (e.g. through advertising or the public's perception of the brand). The focus of CX is on improving the customer's experience and thereby increasing their satisfaction, loyalty and willingness to recommend the company.
  • What does audio/voice customer experience mean?
    Audio/voice customer experience refers to a customer's interaction with a company via audio and voice channels such as telephone, voice control, voice assistants and voice bots. It encompasses the quality and effectiveness of communication as well as the customer's satisfaction with the service or product they receive.
  • What is Acoustic Service Design?
    Acoustic Service Design refers to the design and development of acoustic service experiences in services, products and interaction systems. This includes the design of sound environments, the development of acoustic and vocal identities and the conceptualisation of acoustic interactions (e.g. voice control). The aim is to create a pleasant and functional acoustic environment that supports users and does not burden them.
  • What is IVR (Interactive Voice Response)?
    IVR stands for Interactive Voice Response and refers to a technology that allows users to interact telephonically with a computer-based system by making keystrokes on their phone. An IVR system uses a speech synthesis engine and menu structure to provide callers with a variety of options and information services without the involvement of a human operator.
  • What does voice/user/interface design mean?
    Voice/User/Interface Design is a subfield of design that focuses on the design of voice-based user interfaces for technology systems, such as virtual assistants, smart home devices or automotive systems. It involves considering the usability, interaction and sound quality of voice-based systems to create a simple, intuitive and enjoyable user experience. This includes the definition of conversational flows, the use of natural language processing (NLP) and machine learning to enable smooth interaction, and the design of sound quality, including the choice of voice and the use of sound design elements to create a unique sound brand. Voice/user/interface design is an important factor in creating a positive user experience and reinforcing a brand by enabling a consistent and authentic interaction.
  • What is 8Khz audio quality?
    8kHz is a unit of measurement for the sampling rate in audio technology, which indicates the number of samples per second used to convert analogue sound waves into digital signals. In telephony systems, the sampling rate plays an important role in determining the quality of the spoken voice signal. A higher sampling rate (e.g. 8kHz) means that more samples are recorded per second, which usually results in higher sound quality and greater transmission reliability. This is particularly important in telephony systems, as the transmission of voice over a telephone network is often affected by interference and distortion. A higher sampling rate can help to ensure that the spoken voice signal is clearer and more intelligible, even when transmitted over long distances or in poor network conditions.
  • What is a voice bot?
    A voice bot is a computer programme designed to conduct human-like conversations via voice. They are often used to fulfil customer needs in real time by acting as virtual assistants or in customer service systems. By using a voice bot, a brand can create a pleasant and memorable customer experience that helps to reinforce a positive brand and stand out from competitors.
  • What is Conversational A.I.?
    Conversational AI plays an important role in sound branding in terms of creating memorable and authentic sound identities for organisations. It makes it possible to generate human-like interactions through voice-based systems such as chatbots, virtual assistants or customer service systems that can convey a unique and recognisable sound brand. This can help to ensure that the interaction with the organisation is consistent and authentic for the user, which can lead to a better customer experience and reinforce the brand.
  • What is conversational design?
    Conversational design refers to the process of designing human-like conversations between users and technology systems, such as chatbots, virtual assistants or customer service systems. This includes the definition of conversational flows, the use of natural language processing (NLP) and machine learning to enable a smooth and intuitively accessible interaction. In terms of sound branding, it is important that conversational design also takes into account the sound identity of an organisation. This can mean that the tone and voice used for the conversation conveys a consistent and authentic sound brand that is consistent with the organisation's brand. A well-designed conversational design with sound branding in mind can help ensure that the interaction with the company is consistent and authentic for the user, which can lead to a better customer experience and reinforce the brand.
  • What is meant by user experience (UX)?
    User experience (UX) refers to the experience that a person has when interacting with a product or service. The focus here is on usability, satisfaction and the achievement of the user's goals. UX design is a process in which the needs, wishes and expectations of users are prioritised in order to develop a product or service that meets their requirements and fulfils their goals. This includes analysing, designing, developing and evaluating usability, as well as the experience users have when interacting with the product or service.
  • What is UX in audio communication?
    Audio/voice user experience refers to the interaction of a user with an audio or voice application, such as a voice control (voice bot), a voice assistant, a voice application or an audio-based product. It includes the quality and effectiveness of the interaction as well as the user's satisfaction with the application, a service touchpoint or the product. It refers to the usability, user-friendliness and acceptance of the product by the user.
  • What is User Interaction Design (UID)?
    User Interaction Design (UID) refers to the process of designing the interaction between a user and a product or service. This includes the design of user interfaces, the definition of interaction possibilities and the development of interaction concepts. UID designers work to make the user's interaction with a product or service as intuitive, effective and pleasant as possible. This includes analysing the requirements, designing and developing interaction concepts, implementing and evaluating the interaction. This process takes into account the user's needs, wishes and expectations in order to enable successful interaction and fulfil the user's goals.
  • What is Audio/Voice User Interaction Design (UID)?
    Audio/Voice User Interaction Design (UID) refers to the process of designing and developing audio and voice interaction systems to provide an optimal user experience. This process includes analysing the user's requirements, developing interaction concepts, creating prototypes and conducting user tests. The user's needs, the technological possibilities and the company's business objectives are all taken into account. The aim is to enable intuitive and seamless interaction with the audio or voice system and to maximise user satisfaction.
  • Why is audio/voice branding important?
    Audio/voice branding is of great importance for companies as it allows them to express their brand identity and message in a new, emotional and personal way. By utilising audio and voice channels, companies can create a direct connection with their target audience and strengthen brand recall. Audio/voice branding also plays an important role in adapting to the increasing prevalence of voice assistants and other audio and voice-based technologies. A strong audio and voice brand can help ensure that a company is favoured when users search for products or services it offers.
  • What is Audio/Voice Brand Experience?
    The audio/voice brand experience refers to the way a brand communicates its message through audio and voice media. It encompasses all aspects of a brand's audio and voice communication, including music, sound effects, voice recordings and speech synthesis. These can be used for both direct advertising, such as radio and television adverts, and indirect advertising, such as podcasts and audiobooks. A successful audio/voice brand experience helps to build an emotional connection with target audiences and present the brand in a unique and distinctive way, which in turn can increase brand awareness and loyalty. Optimise your audio/voice brand experience to ensure your brand is perceived as authentic and credible in the eyes of the target audience and search engines, increasing your visibility in search results.
  • Why is voice branding important for brands and companies?
    Voice branding is important for brands and businesses because it offers the opportunity to connect directly with customers and create a clear and unique voice and personality that stands out from the competition. It also allows companies to present their message in a natural and authentic way that is more accessible and memorable for customers. In addition, it can also help to improve brand perception and increase customer trust in the company.
  • What are the 3 most important aspects of voice branding
    The three most important aspects of voice branding are: 1. Authenticity: creating an authentic voice and personality that fits the brand and connects with customers is crucial. 2. Clarity: The tone and language used should be clear and easy to understand in order to successfully convey the brand's message. 3. Uniqueness: Creating a unique voice and or voice system and personality that stands out from the competition helps to embed the brand in the minds of customers and differentiate from others. It is also important to note that voice branding is an ongoing process that should be regularly reviewed and adjusted to ensure it is in line with the organisation's goals and values and adapts to changes in the industry.
  • Do's & don'ts for voice branding
    Do's for voice branding: Develop a clear and authentic voice system and personality that fits the brand. Use clear and simple language that is easy to understand. Stick to a consistent language and tone of voice across all channels and platforms. Analyse and monitor the impact of voice branding to ensure it has the desired effect. Use the opportunities offered by voice technology to personalise and improve interactions with customers. Don'ts for voice branding: Don't use voice or language that is not authentic or believable. Don't use language that is difficult to understand or unintelligible. Do not use different tonality. Do not ignore the effect of voice branding or change it without analysing and monitoring. Don't ignore the opportunities that voice technology offers to personalise and improve interactions with customers.
  • Critical aspects of voice branding
    There are some critical aspects to consider when it comes to voice branding: Legal issues: voice branding can raise legal issues, particularly in relation to the use of celebrity voices or the use of protected intellectual property. Companies should ensure that they have the necessary permissions and licences before using voice branding. Target group: Voice branding must be aimed at the target group for which it is intended. A voice or language that is appropriate for one age group or culture may be inappropriate for another. Technology: Voice branding may require the use of voice technology, which is rapidly evolving and changing. Organisations need to ensure they have the necessary tools and/or use the right service providers to successfully implement their voice branding strategy. Flexibility: Voice branding must be flexible (keyword: polyphonic concept) enough to adapt to changes in the industry or company. Companies must be prepared to adapt their voice branding strategy when circumstances change.
  • What is Tone of Voice in the context of modern voice branding?
    "Tone of voice" is an important part of modern voice branding. It refers to the individual speaking and/or writing style and the way a brand speaks and communicates. Voice branding is about developing a brand's voice in order to build an emotional connection with its target groups and stand out from the competition. A strong tone of voice supports the credibility, authenticity and personality of a brand and helps it to be easily recognised and remembered by customers. Optimise your tone of voice to successfully position your brand and appeal to your target group. The following aspects are particularly important for successful optimisation of the tone of voice in the context of SEO: 1. Authenticity: A credible and authentic tone of voice is crucial to strengthen the credibility and trustworthiness of a brand and to build an emotional connection with its target groups. This contributes to a higher click-through rate and a higher conversion rate. 2. Personality: A strong tone of voice gives a brand personality and helps it stand out from the competition. A unique and distinctive tone of voice helps a brand to be more easily recognised and remembered, which in turn can increase search engine visibility. 3. Consistency: A consistent tone of voice is crucial to creating a clear brand identity.
  • What does comevis do and how long has comevis been around?
    comevis has been around since 2002. We are the number 1 for the complete design of an auditive experience, focussing on AI-based control for brands & services. In a world where virtually all digital communication is audible, we offer excellent methodological, strategic and creative expertise to optimise the auditory design and content management of brands and services. Click here for our portfolio
  • Why comevis?
    With our many years of experience, we can directly recognise unused potential and thus make your brand more successful. Thanks to our C-Cloud, consisting of A.I.-based tools and applications, implementation is efficient and brand-compliant. More about the C-Cloud tools
  • What benefits do we gain from the comevis projects?
    Audio is more relevant than ever, because practically all digital communication is audible. With our projects, we can make your brand audibly unique at every touchpoint so that you stand out from the competition.
  • Can we just get advice?
    Absolutely. At a time when audio is more relevant than ever, we like to provide multi-layered perspectives on auditory communication and interaction.
  • What is the usual project workflow, what are the usual entry points and project flows?
    Our three-part project workflow has been established to enable us to work systematically and achieve the best creative results: comevis Thinking: The exploration phase, in which we record your status quo. comevis Design: The conception phase, in which we develop a strategy. comevis Make it Real: The realisation phase, i.e. the creation and production of your project.
  • What advantages do the C-Cloud tools, applications and C-Care services offer?
    Our aim is to provide our customers with unique, cutting-edge tool-based services for digital transformation that are easy to use and affordable. This involves analysis, tracking, content management and audio/voice real-time generation.
  • Can comevis' sound concepts be used for all touchpoints and media?
    Yes, the brand-specific acoustic information is stored in the sonic code. We can then use this to develop and utilise suitable sounds for any touchpoints.
  • Does comevis also work with other agencies and/or brand consultancies?
    Yes, we are always very interested in a professional exchange and constructive cooperation with other specialised agencies.
  • What exactly do you mean by auditive brand digitisation?
    Audio is more relevant than ever. Because practically all digital touchpoints are potentially audible. So the question is: do we sound good, bad or do we remain silent?
  • Does comevis have specific industry expertise in the B2B & B2C segments?
    Our customers value our specific B2B & B2C expertise in practically all sectors, which we have been developing since 2002.
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