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Bildquelle: Volkswagen Newsroom

Volkswagen

Customer Contact Experience

Audible Service Experience

What does modernity sound like? What acoustics are behind e-Innovation? And what does a premium service for everyone sound like? We have been asking ourselves all these questions together with Volkswagen since 2019. 


Worldwide and in around 30 languages, we support Volkswagen in the field of audio/voice service design and thus ensure audible innovation.what does modernity sound like? What acoustics are behind e-Innovation? And what does a premium service sound like for everyone? We have been asking ourselves all these questions together with Volkswagen since 2019. 


Worldwide and in around 30 languages, we support Volkswagen in the area of audio/voice service design and thus ensure audible innovation.

Image source: Volkswagen Newsroom

E-mobility + Digital Services

Play Sound

Image source: Volkswagen Newsroom, Pexels & Canva

Project statement

"What does modernity sound like? What does e-innovation sound like? And what does premium service for everyone sound like?


We are delighted to have found a particularly innovative partner in comevis GmbH & Co. KG as a particularly innovative partner for our global "E-Mobility - Customer Contact Experience" project, enabling us to successfully make our premium service audible - tangible - unique."


The project team of the Customer Interaction Center

Volkswagen AG

Image of quotation marks

Audio Code

Using audio coding, Volkswagen's relevant brand values are methodically and uniquely translated into audible codes based on data.

Grafic of Tone of Voice from Volkswagen

Voice Code

The Volkswagen Audible Experience is complemented by clearly defined voice codes.

Service Experience (CX/UX)

Volkswagen Voices

The international voices of Volkswagen - more than 30 jointly selected native speakers.

For the international rollout, we can tailor the voice branding to the respective market and control the specific requirements for voice and tone of voice individually and precisely.

Hybrid Service Design

Audio/Voice/Interaction

A.I. Content Creation offers a new way to customize the acoustic service design. Volkswagen flexibly designs the infotainment area with our "Audio it Yourself Tool". With the VAD.io Creator, short audio files can be created quickly and easily in real time without any major planning, audio engineering or mixing. With over 120 voices, the VAD.io Creator offers access to the best neural and classic TTS voices.

Callflow of Volkswagen

Welcome

Menu

malfunction (TTs)

Infotainment

Pre-fall

Image Source: Volkswagen Newsroom

The images used come from stock photo databases such as Pexels, Canva, WIX and Unsplash.

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