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Logo from Helvetia Versicherungen

Audible Experience

CX/UX/DXS

helvetia

Helvetia is an insurance company that offers a wide range of insurance and financial services. It operates in various countries and covers both private and business customers by offering individual insurance solutions and customized financial products.


What does modern Swissness sound like? Pulsating beats meet Swiss tradition. Since 2020, the acoustic interaction design of Helvetia Insurance Germany has translated quality standards and future orientation into an emotional and authentic sound experience.

Sound of helvetia

Play Sound

Reference quote

"How does modern Swissness sound in the field of tension between the tradition-conscious quality standards of our brand and a future-oriented customer experience? 


The results of the corporate voice, sound and interaction specialists from comevis support our high standards and lead us into the future with a particularly good feeling."


Klaus Michl

Head of Marketing

Helvetia Insurance Germany

Portrait of Klaus Michl

Audio Code

Using audio coding, the relevant brand values of Helvetia Versicherungen are methodically and uniquely translated into audible codes based on data.

Grafic of Tone of Voice from Helvetia Versicherungen

Voice Code

The Helvetia Insurance Audible Experience is supplemented by clearly defined voice codes.

Qoute

Reference quote

"What and how do customers hear and feel along our auditory customer journey? Which voices, which tonality, which dialog and which sounds create a positive and dynamic resonance? These questions, which are really not easy to answer, were developed for us by the voice and sound branding specialists at comevis with special attention to detail, simply sonorous and absolutely convincing."

Simone Krüger

Project Manager Customer Journey Management

Helvetia Insurance Germany

Hybrid Service Design

Audio/Voice/Interaction

A.I. Content Creation offers a new way to customize the acoustic service design. Helvetia flexibly designs the infotainment area with our "Audio it Yourself Tool".

With the VAD.io Creator, short audio files can be created quickly and easily in real time without any major planning, audio engineering or mixing. With over 66 voices, the VAD.io Creator offers access to the best neural and classic TTS voices.

Callflow of Helvetia Versicherungen

Welcome

Menu

malfunction (TTs from the 

VAD.io Creator)

Infotainment + 

Waiting

Recall vs. waiting

The images used come from stock photo databases such as Pexels, Canva, WIX and Unsplash.

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