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CX Voice Check

What Does Excellent Customer Service Sound Like?

We analyze your service communication at voice touchpoints and identify potential for optimization.

Transparentes Spiralkabel

Why Is Auditive CX Management Crucial?

Today's customers expect not only fast, but also

brand-appropriate and consistent service communication.

Voice and audio touchpoints are often the first point of contact and have a lasting impact on the customer experience.

Competitors are increasingly relying on AI-supported voice solutions.

Our Solutions

Status, Benchmarking, and AI Potential in a Compact Check

Specific options and prioritization for cost- and time-efficient implementation.

Comparison with 3–5 competitors – identification of differentiation potential.

Analysis of all relevant voice interactions along the customer journey.

​Would You Like to Know How Your Service Compares?

5-Step Procedure

1

Pre-Check

Checking the accessibility of your customer service:

How easy are the service numbers to find?

 

How long does it take to get in touch?

2

Callflow Check

Analysis of the entire call process:

 

  • Menu navigation (routing)

  • User-friendliness

  • Brand alignment

  • Consistency of the voice experience

3

Benchmarking

Comparison with competitors to identify success factors and opportunities for improvement.

Ident Experience Check

Is the customer experience consistent with the brand and service identity?

Conversational Design Check

Are the dialogues intuitive and user-friendly?

System Integrity Check

Is the system functioning in a technically stable and reliable manner?

4

Recommendation & Prioritization

Development of an action plan with clear priorities for the next steps.

5

Optional add-ons

Abstrakte glasartige Formen
Action Recommendations for
Your Voice Touchpoints

Receive concrete measures for your service and brand strategy. Prioritization enables targeted and effective use of resources.
 

Analysis & Comparison:
Benchmarking vs. Competition

The benchmark analysis shows your current positioning and what opportunities for differentiation exist.
 

Identification of AI
and Automation Potential

Check out how AI audio tools can make your service communications more efficient and customer-friendly.
 

Optimized Customer Experience &
Brand Strengthening

Brand alignment of your audio and voice touchpoints for a stronger brand identity.
 

Results & Benefits

Use Our Expertise for Your Benefit

Let`s create Auditive Intelligence

Quick Win

Our services for short-term success, compact, easy to decide.

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Enabling

 You want to go your own way and use selected comevis detailed services.

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Solution

Holistic thinking and realisation (end to end) together with the No. 1 for "Auditory Intelligence".

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Contact

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