Best practice swisscom
Opens up new dimensions in audio branding.
„We want to create a positive experience in every regard and provide more audible orientation to our clients. Together with comevis‘ acoustic experts and sound designers we succeeded to establish a one-of-a-kind acoustic design which reinforces our brand image and increase customer loyalty."
Mr. Marcel Hischier
Head of Channel Orchestration & Tools
Our acoustic strategists developed an individual audio interaction design for Swisscom’s key telephony touchpoint. We have succeeded in creating a visionary corporate sound that makes the Swisscom brand tangible in daily customer communication.
Our sonic worlds create sensory experiences that stay in the ear and help Swisscom to create a unique acoustic brand image.
The system also features new voices in four languages.
The voices of Swisscom greet customers when they call any service number.
The most ingenious aspect of the sonic world?
The mood changes depending on the requests of the customers. Customers hear stimulating sounds when they need to know about product solutions such as the complete inOne package. If they report errors, however, they hear a calming ‘corporate sound’ sequence.
The speakers offer guidance in German, French, Italian and English throughout the programme and also offer guides in the service navigation menu.
For the 2018 World Cup, Swisscom inspired its fans with a corporate sound, designed by us and featuring a football theme – for an exceptional service experience.
+49 (0) 221 177 339 70
contact [at] comevis.com
Head of back office, clearing & customer care