Bildquelle: Volkswagen Newsroom

CX Building audibly better

AI Content Creation by comevis

What does excellent service sound like?

What does modernity sound like? What acoustics lie behind e-innovation? And what does a premium service for everyone sound like? We have been asking ourselves all these questions together with Volkswagen since 2019.

We support Volkswagen worldwide and in around 30 languages in the field of audio/voice service design, ensuring audible innovation.

E-mobility + Digital Services

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Project Statement

What does modernity sound like? What does e-innovation sound like? And what does premium service for everyone sound like?

We are delighted to have found a particularly innovative partner for our global “E-Mobility - Customer Contact Experience” project in comevis GmbH & Co. KG, enabling us to successfully shape our premium service in an audible, tangible, and unique way.“

The Customer Interaction Center project team

Volkswagen AG

Audio Code

Using audio coding, Volkswagen's relevant brand values are methodically and data-based translated into unique audible codes.

Voice Code

The Volkswagen Auditiv Experience is complemented by clearly defined voice codes.

Service Experience (CX/UX)

Volkswagen Voices

Real Voices / Synthetic Voices

The international voices of Volkswagen – more than 30 native speakers selected together.

This allows voices to be tailored to the respective market in international rollouts and to individually and precisely control the specific requirements for voice and tone of voice. The projects are further complemented by the use of synthetic voices from VADio Creator.

Service Experience

AI Agent Experience, Hotline & Conversational Design

AI Content Creation offers a new way to customize auditory service design. Volkswagen uses our “Audio it Yourself Tool” to flexibly design its infotainment area. With VADio Creator, short audio files can be created quickly and easily in real time without any major planning, audio engineering, or mixing. With a wide selection of voices, VADio Creator offers access to the best neural and classic TTS voices.