Voice Synthesis & UX Sound Design
The Swisscom TV box - behind it are smart home, music, streaming and TV in one device. Thanks to brand-compliant and tonality-matched voice synthesis and exclusive functional sound systems à la comevis, it can be operated intuitively and interactively by voice command.
"Since 2017, we have been successfully working with comevis in the areas of sound branding, voice branding and UX sound design. The experts at comevis are also very close to us in the development of our new Swisscom TV box, providing the crucial building blocks for our voice assistant, including multilingual voice synthesis (TTS)."
Senior Product Manager Voice, Swisscom (Schweiz) AG
Our sound worlds create a sensual experience that stays in the ear and helps Swisscom achieve a unique acoustic brand presence. Added to this are new, brand-compliant voices in four languages.
For example, Swisscom's voices greet customers on all service numbers when they call.
The trick is that the mood changes depending on the customer's concerns. For example, customers hear activating sounds when they need information about product solutions. If, on the other hand, they report a fault, they hear more soothing sequences of corporate sound.
In order to make the digital interaction space of Swisscom's service lines equally pleasant for customers and service agents, Swisscom's technical systems make use of sound-ecological soundscapes.
Matched to the time of day, these structure digital customer and employee interactions and ensure that customers' emotions are positively supported. At the same time, employees feel less stress and more at ease before the customer meeting.
„We want to give our customers more auditory orientation and make the experience positive in every respect. With the help of comevis' acoustic experts and sound designers, we have succeeded in creating a unique acoustic design that strengthens our brand and deepens customer loyalty. In addition, event-oriented adaptations, such as those for the soccer World Cup, can be easily integrated; these then pick up on seasonal moods and this underlines our claim to our tangible service quality."
Head of Channel Orchestration & Tools
Swisscom Box Radio Spots
including the voices synthesized by comevis
Our acoustic strategists developed an individual audio interaction design for Swisscom's important touchpoint "telephony". In this way, we succeeded in creating a visionary corporate sound that makes it possible to experience the Swisscom brand in daily customer communication.
The speakers guide through the program in German, French, Italian and English and offer guidance in service navigation.
Contemplative point of sale
For Christmas, Swisscom also enchanted its customers at the point of sale with sounds created by comevis - listen to an excerpt of the wintry sounds from the Swisscom branches here:
Conference call systems including "Skype for Business
comevis also provided the acoustic service design for Swisscom's telephone conference systems.
For the 2018 World Cup, Swisscom thrilled its fans with the corporate sound in soccer design that we created - for a very special service experience.