Affective UX Design
Sustainable interaction concept.
Give your interface design a sustainable sound and create a sound ecological experience.
Acoustic reduction focused on the essentials.
Best Practice | Swisscom
In order to make the digital interaction room of the Swisscom service lines for customer and service agent equally pleasant, the Swisscom technical systems are used for sound ecological soundscapes.
Tailored to the time of day, these are structuring the customer / employee interactions in these digital environments and ensure that the affects of customers are positively supported and at the same time find the employees less stress before the customer discussion and feel comfortable.